Privacy Policy for Ziviz

Last updated: September 11, 2024

This Privacy Policy explains how we collect, use, and disclose your information when you use our Service, as well as your privacy rights and the ways the law protects you. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The terms that are capitalized in this document have specific meanings, which are provided below. These terms will hold the same meaning whether used in the singular or plural form.

Definitions

For the purposes of this Privacy Policy:

- **Account** refers to the unique account created for you to access our Service or parts of it.
- **Company** (referred to as "the Company", "We", "Us", or "Our" in this document) refers to Trinecting India Commerce and Technologies Private Limited.
- **Cookies** are small files placed on your device by our website, which contain information about your browsing history and other uses.
- **Country** refers to Andhra Pradesh, India.
- **Device** means any electronic device that can access our Service, such as a computer, smartphone, or tablet.
- **Personal Data** refers to information that identifies or can be used to identify an individual.
- **Service** refers to our website, mobile application, and related services.
- **Service Provider** means any third-party or individual who processes data on behalf of the Company.
- **Third-Party Social Media Service** refers to any social network or third-party website where users can log in to use the Service.
- **Usage Data** refers to data automatically collected when you use the Service (such as the duration of your visit to a webpage).
- **Website** refers to the Ziviz website, accessible at www.ziviz.in, and our mobile apps available on the Play Store and App Store.
- **You** means the person accessing or using the Service, or the legal entity on whose behalf the person is using the Service.

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Collection and Use of Your Personal Data

Types of Data Collected

Personal Data

When you use our Service, we may ask you to provide information that can be used to contact or identify you, including but not limited to:

- Your email address
- First and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- **Business details (if applicable)**
- Usage Data

Usage Data

We automatically collect Usage Data when you use the Service. This includes information such as:

- Your device's IP address
- Browser type and version
- The pages you visit on our Service
- Time and date of your visit
- Time spent on each page
- Unique device identifiers
- Diagnostic data

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to monitor the use of our Service and store specific information. These technologies help us analyze and improve our Service.

Examples of tracking technologies we use include:

- **Cookies** (or browser cookies): These small files are placed on your device to help track your activity.
- **Flash Cookies**: These are used to collect and store information about your preferences or activities on our Service.
- **Web Beacons**: These are small files that help us track website statistics, like page visits.

You can manage Cookies through your browser settings, but disabling them may affect your ability to use certain features of our Service.

Use of Your Personal Data

The Company may use your Personal Data for the following purposes:

- **To provide and maintain our Service**: This includes monitoring the usage of the Service.
- **To manage your Account**: Personal Data is used to provide access to various features of the Service.
- **To perform contracts**: We may use your data to execute contracts for products, services, or other agreements.
- **To contact you**: This may include communications via email, telephone, SMS, or push notifications regarding updates or issues related to the Service.
- **To send promotional messages**: **By logging into the app, you consent to receiving promotional messages via WhatsApp, SMS, or other electronic channels** unless you opt out.
- **To manage requests**: We use Personal Data to handle any requests or inquiries you submit.
- **For business transfers**: If the Company undergoes any restructuring or transfer of assets, your information may be shared as part of the transaction.
- **For analytics and improvements**: We may use your data to analyze how the Service is used and improve its functionality, security, and marketing.

Sharing Your Personal Data

Your Personal Data may be shared in the following situations:

- **With Service Providers**: We may share your data with third-party service providers to perform certain tasks on our behalf, such as sending promotional messages.
- **For business transfers**: In the event of a merger or sale, your data may be transferred to the new entity.
- **With affiliates**: We may share your data with our affiliates, ensuring they adhere to this Privacy Policy.
- **With business partners**: We may share your data to offer certain products, services, or promotions.
- **With other users**: If you share data in public areas of the app, such as your address and contact number, this information may be visible to other users.
- **With your consent**: We may share your data for other purposes with your consent.

Retention of Your Personal Data

We will retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal obligations, resolving disputes, and enforcing policies. **We will not retain your WhatsApp promotional opt-in for longer than necessary and will respect any opt-out requests.**

Usage Data is generally retained for a shorter period, except when it is necessary for security purposes or to improve the Service.

Transfer of Your Personal Data

Your information, including Personal Data, may be transferred and stored on computers located outside of your country or governmental jurisdiction, where data protection laws may be different.

By submitting your information, you agree to such transfers. We will take steps to ensure your data is handled securely in compliance with this Privacy Policy.

Disclosure of Your Personal Data

We may disclose your Personal Data under the following circumstances:

- **Business transactions**: If the Company is involved in a merger or acquisition, your data may be transferred as part of the deal.
- **Legal requirements**: We may disclose your data if required by law or to comply with legal obligations, such as to a court or government agency.
- **To protect rights**: Disclosure may be necessary to defend the rights or property of the Company, or in connection with investigating wrongdoing.

Security of Your Personal Data

We take security seriously, but no method of data transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Links to Other Websites

Our Service may contain links to third-party websites. We do not control these websites, and we encourage you to review their Privacy Policies. We are not responsible for their practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes through email or a notice on the Service.

Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we discover that a child has provided us with Personal Data, we will delete it immediately. If you believe we have collected such data, please contact us.

Consent for WhatsApp Marketing

By logging into the Ziviz app, you consent to receiving promotional messages, offers, and updates via WhatsApp. You may opt-out at any time by following the instructions provided in the messages.